Privacy policy

01. Scope and contact

This policy covers the VAULTORA informational website and communications sent to VAULTORA about this project. “We”, “us”, and “our” mean the VAULTORA team responsible for this website and those communications. For privacy questions or requests, contact [email protected] with “Privacy” in the subject line.

The site presents a hardware-wallet project in development. It does not create wallet accounts, connect to a wallet, process cryptocurrency, or accept payments.

02. Information you choose to send

When you email us, we receive the sender address, any name shown by your email service, the subject, message content, attachments, and the normal technical headers attached to email. If you request product news, your message may also record that request and the date you made it.

The launch-update form prepares a message in your own email application. Entering information into that form does not send it to a VAULTORA server or save it in a website database. You must send the message from your email application before we receive it.

Please limit messages to information relevant to your enquiry. Never send recovery phrases, private keys, wallet passwords, payment-card details, or identity documents unless there is a specific, independently verified reason to do so. We do not need these to answer a product enquiry.

03. Information involved in website delivery

Loading a website sends technical information to its hosting infrastructure, typically including your IP address, requested page, browser or device information, time of access, and sometimes the referring page. Hosting providers may process this information to deliver pages, protect their systems, and investigate errors or abuse.

The site code does not include advertising pixels, visitor analytics, third-party font requests, wallet-connect tools, or browser fingerprinting. Its images, styles, and scripts are served with the site. See our cookie policy for details of browser storage.

04. Purposes and legal bases

We use enquiries to understand and respond to your request, provide product information, manage communications, and address technical or security reports. Where applicable data-protection law requires a legal basis, handling a requested enquiry may rely on our legitimate interests in responding and operating the project, or taking steps at your request before a potential contract.

Product-news messages are based on your request or consent where required. You can withdraw that consent at any time. We may also process information where necessary to comply with a legal obligation, establish or defend a legal claim, or protect the website from misuse. We do not use this site to make automated decisions about you that produce legal or similarly significant effects.

05. Product updates and opting out

Requesting launch news is optional and is separate from general support. It does not place an order or guarantee an allocation. We use a launch-update request to send relevant VAULTORA product and availability information; we do not treat an unrelated support enquiry as consent to marketing.

To stop updates, email [email protected] with “Unsubscribe” in the subject line, preferably from the address receiving the messages. An unsubscribe request does not prevent a response to an enquiry you separately initiate. We may retain a minimal suppression record when needed to avoid sending further marketing.

06. Who may receive information

Relevant VAULTORA personnel may access messages to respond to them. Website-hosting, email, and technical-service providers may process information needed to deliver their services. We do not sell personal information or provide it to advertisers for behavioural targeting.

We may disclose information when required by applicable law or a valid legal process, or where reasonably necessary to protect people, investigate misuse, or establish or defend legal rights. We aim to limit disclosures to the information needed for the relevant purpose.

07. Retention

We keep enquiry records only for as long as reasonably needed to resolve the enquiry, maintain an appropriate record of the response, and address related obligations or disputes. Relevant factors include whether a conversation remains active, whether a record is needed to fulfil your request, and any applicable legal retention requirement.

Product-update contact details are retained while the requested updates remain relevant or until you opt out, subject to any necessary suppression record. Technical logs follow the hosting provider’s operational retention practices. We do not promise automatic deletion from external mail or hosting systems on a fixed date that the site itself cannot enforce.

08. Security and international processing

Use a secure connection when visiting the website and sending messages. No website or email service can guarantee absolute confidentiality or uninterrupted protection. Ordinary email is not an appropriate channel for wallet secrets or recovery material.

Email and hosting services may process information in countries different from your own. Where applicable law requires safeguards for international transfers, the appropriate safeguards must apply to that processing. You can contact us to ask about the handling of information associated with your enquiry.

09. Your choices and rights

Depending on the law that applies, you may have rights to request access to your personal information, correction, deletion, restriction, portability, or to object to certain processing. Where processing relies on consent, you may withdraw it without affecting processing that was lawful before withdrawal. Rights may be subject to legal conditions or exceptions.

Send requests to [email protected]. Explain the request and the email address involved. We may ask for proportionate information to establish that a request concerns your own data; do not send identity documents or sensitive information without first agreeing a suitable method. We will handle requests within the time required by applicable law.

You may also raise a concern with the data-protection authority where you live or where applicable law allows. UK visitors can find information through the Information Commissioner’s Office.

10. Children and policy changes

This website is not directed at children, and we do not knowingly seek personal information from children for launch marketing. If you believe a child has supplied personal information, contact us so the matter can be reviewed.

We may update this policy if the website or the way enquiries are handled changes. The effective date identifies the current version. Material changes that require notice or renewed consent will be handled in accordance with applicable law.